If you need to stop or are unsatisfied with your tutoring in any way with us, contact us within 30 days after your last tutoring session, and we will refund your unused hours, minus processing and materials fees.
If you wish to cancel a private tutoring session, you must inform your tutor at least twenty-four (24) hours prior to the scheduled appointment, or you will be charged for the originally scheduled session.
If you take the official exam and do not improve from a prior official score or official diagnostic exam completed and submitted to your tutor at the first session, we will provide you with a free two hour tutoring session with one of our senior tutors. This policy is in effect only for our one-on-one tutoring program students who have purchased a minimum of 16 hours, and does not apply to students who bought our books, tests, classes, or other products separately without enrolling in our tutoring program.
All unused tutoring hours will expire after 6 months from the purchase date, and are non transferable.
For more information, please see our refund policy.